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Your Privacy Matters to Us

When you open an account with era 777, your personal information—from your login credentials to your DANA, OVO, GoPay or QRIS payment details—is secured with encryption and stored…

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era 777 Your Privacy Matters to Us
REACH US ANYTIME

How to Contact Us About Your Data

Live Chat Open the chat widget in the bottom-right corner of your account lobby.
Email Support Send your data request, concern or question to our privacy team via the email…
In-App Help Centre Visit the Help section within your era 777 account to find privacy FAQs, data…
SECURITY AND TRANSPARENCY

How We Handle Your Information

Payment Data Protection

Your DANA, OVO, GoPay and QRIS details are encrypted end-to-end and never stored unencrypted on our servers. We use tokenisation so your payment method is referenced by a secure code, not your actual account number, during deposits and withdrawals.

Cookie and Device Tracking

We use cookies and device identifiers to keep you logged in, remember your preferences and detect unusual account activity. You can manage cookie settings in your browser; disabling them may affect platform functionality. We do not sell this data to third parties.

Data Retention and Deletion

We keep your account data for as long as you hold an active account. After you request account deletion, personal data is removed within 30 days, except where we must retain it for legal, tax or fraud-prevention reasons—usually up to 7 years.

Account Security Practices

Your password is hashed and never visible to our staff. We recommend enabling two-factor authentication on your account for extra protection. If you suspect unauthorised access, contact support immediately and we will investigate and secure your account.

Third-Party Access

We share your data only with payment processors, fraud-detection partners and legal authorities where required by law. We do not share your betting history, balance or personal details with marketing firms or data brokers.

Your Data Rights

You can request a copy of your personal data, correct inaccurate information, or ask us to delete your account at any time. Submit requests via the Help Centre or contact our support team; we will confirm receipt and process your request within 14 business days.

Privacy Policy Frequently Asked

Your payment details are sent to our processor using industry-standard SSL encryption. We never see or store your full account number; instead, we use a secure token that represents your payment method. Deposits typically clear in under a minute, and your transaction history is visible only to you in your account wallet.

We collect your name, email, phone number, date of birth and address to verify your identity and comply with local regulations. We also log your IP address, device type and operating system. This data helps us detect fraud and prevent account misuse while keeping your withdrawals secure.

Yes. Open your Account Settings and navigate to Help > Data Requests, then select Download My Data. We will compile your personal information, transaction history and account activity into a file and send it to your registered email within 14 days.

Personal data is deleted within 30 days of account closure. However, we retain transaction records, identity verification details and fraud-prevention logs for up to 7 years where required by local tax and legal authorities. Your betting history is anonymised and not linked to your identity after deletion.

No. We do not sell your personal data, betting history or email address to marketing companies, data brokers or other platforms. We share data only with payment processors, fraud-detection services and authorities when legally required. We do not send unsolicited marketing unless you opt in.

Contact our support team immediately via live chat or the Help Centre. Provide your account email and describe the unusual activity. We will review your account, verify your identity, reset your session and password if needed, and confirm that your funds are secure.

Yes. Submit a deletion request via Account Settings > Help > Request Account Deletion. We will process it within 14 business days. After confirmation, your account access will be permanently removed and personal data deleted within 30 days, except where retention is legally required.

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